Terms of service

These Terms of Service govern your access to and use of VelvetCreek.store and your purchase of products offered through our online store.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of the website.

1. About VelvetCreek

VelvetCreek operates an online retail store offering clothing and related fashion products for dogs and cats.

Our contact information is:

VelvetCreek
10161 Chem. de la Côte-de-Liesse
Dorval, QC H9P 1A3
Canada
Email: support@VelvetCreek.store
Phone: (800) 361-2613

2. Online Store Use

You agree to use VelvetCreek.store only for lawful purposes and in accordance with these Terms.

You must not intentionally interfere with the operation or security of the website, attempt unauthorized access to our systems, introduce malicious software, or use our services in a fraudulent or unlawful manner.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, sizing information, features, and other details accurately.

However, product colors may appear differently depending on screen settings and device displays. Minor differences in appearance, measurements, materials, packaging, or other details may also occur where appropriate.

Customers are responsible for reviewing available product information and sizing guidance before completing a purchase.

4. Pet Clothing and Sizing

Sizing may vary between products. A size designation such as S, M, L, or XL should not be assumed to have identical measurements across all products.

Whenever sizing information is provided, customers should compare the applicable measurements with their pet before ordering.

Clothing should be used appropriately and should not restrict a pet's breathing, movement, circulation, or normal behavior. Customers are responsible for supervising their pets where appropriate and determining whether a particular product is suitable for their individual animal.

5. Prices and Payments

Prices displayed on VelvetCreek.store are subject to change without notice.

The total amount payable will be displayed during checkout before the order is submitted. Customers are responsible for providing accurate billing and payment information.

We reserve the right to correct obvious pricing, typographical, or technical errors where permitted by applicable law.

6. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right, where reasonably necessary and permitted by law, to refuse, limit, or cancel orders affected by suspected fraud, payment problems, inventory errors, obvious pricing errors, or other legitimate operational concerns.

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.

7. Shipping

VelvetCreek offers free worldwide shipping.

Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by destination, carrier operations, customs procedures, weather conditions, holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Customers should review that policy before requesting a return.

9. Intellectual Property

Unless otherwise stated or legally permitted, the website design, store-created text, graphics, branding, logos, and other original materials appearing on VelvetCreek.store are owned by or licensed for use by VelvetCreek and are protected by applicable intellectual property laws.

Nothing in these Terms grants users ownership rights in VelvetCreek intellectual property.

10. Third-Party Services

Our website may use third-party providers to support payment processing, shipping, analytics, website functionality, and other services.

Your use of certain third-party services may also be governed by the applicable provider's terms and policies.

11. Disclaimer

To the fullest extent permitted by applicable law, products and website services are provided subject to the terms, representations, and warranties expressly stated by VelvetCreek and any rights or warranties that cannot legally be excluded.

Nothing in these Terms excludes statutory consumer rights that apply to you.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VelvetCreek will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be limited.

This provision does not exclude or limit liability that cannot lawfully be excluded.