Contact information

VelvetCreek is committed to providing customers with clear and accessible support before, during, and after their purchases.

Customers may contact us regarding product information, pet clothing sizing, order status, shipping, returns, refunds, damaged or incorrect products, website questions, or other matters relating to purchases made through VelvetCreek.store.

Business Information

Store Name: VelvetCreek

Website: VelvetCreek.store

Business Address:
10161 Chem. de la Côte-de-Liesse
Dorval, QC H9P 1A3
Canada

Customer Support Email:
support@VelvetCreek.store

Telephone:
(800) 361-2613

Established:
2022

Order Support

When contacting us regarding an existing order, please provide your order number and the email address associated with your purchase.

For issues involving damaged, defective, or incorrect products, photographs may help our team review your request more efficiently.

Return & Refund Support

Customers requesting a return or refund should contact us at support@VelvetCreek.store before sending products back.

Eligible purchases are covered by our 30-day return and refund policy, subject to the requirements described in our Return & Refund Policy.

Shipping Support

VelvetCreek provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.

If you have questions regarding the delivery status of an existing order, please include your order number when contacting us.

Customer Communication

We aim to respond to legitimate customer inquiries as promptly as reasonably possible. Response times may vary during weekends, public holidays, promotional events, and periods of unusually high customer demand.

For the fastest assistance, please send a clear description of your question or concern together with all relevant order information.