Contact Us

We are here to make your shopping experience with VelvetCreek as simple and convenient as possible. Whether you have questions about a product, need help selecting a size, would like an update regarding an order, or require assistance with shipping, returns, or refunds, our customer support team is ready to help.

For questions concerning an existing order, please include your order number and the email address used to place your order in your message. Providing these details helps us identify your purchase and assist you more efficiently.

Customer Support

VelvetCreek
10161 Chem. de la Côte-de-Liesse
Dorval, QC H9P 1A3
Canada

Email: support@VelvetCreek.store
Phone: (800) 361-2613
Website: VelvetCreek.store

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary during weekends, holidays, promotional periods, and times of unusually high inquiry volume.

For return or refund requests, please contact us before returning an item so that our team can provide the appropriate instructions.