Shipping policy

At VelvetCreek, we want ordering clothing for your dog or cat to be simple and convenient wherever you live. We therefore provide free worldwide shipping on all orders.

1. Free Worldwide Shipping

Standard shipping is provided free of charge worldwide for purchases made through VelvetCreek.store.

There is no minimum order value required to qualify for our standard free shipping unless otherwise expressly stated during checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This timeframe is an estimate rather than a guaranteed delivery date. Actual delivery times can vary depending on the destination and circumstances affecting transportation or delivery networks.

3. Order Processing

Orders must be processed before shipment.

Once an order has been prepared and dispatched, available shipping or tracking information may be provided to the customer electronically.

During holidays, promotional periods, or periods of unusually high demand, processing may take longer than usual.

4. International Orders

We ship to supported destinations worldwide.

International shipments may be subject to customs procedures, import regulations, inspections, or other destination-country requirements. These processes may occasionally result in delays outside VelvetCreek's reasonable control.

Customers are responsible for providing accurate shipping information and complying with applicable local import requirements.

5. Customs, Duties, and Taxes

Depending on the destination, an international shipment may be subject to customs duties, taxes, fees, or other governmental charges.

Unless expressly indicated otherwise at checkout, any charges imposed by the destination jurisdiction are determined by local authorities and may be the responsibility of the recipient.

6. Shipping Address

Customers should carefully review their shipping address before submitting an order.

VelvetCreek is not responsible for delays or unsuccessful delivery caused by materially incorrect or incomplete address information supplied by the customer, except where otherwise required by law.

If you notice an address error after placing an order, contact support@VelvetCreek.store immediately. We will attempt to assist where possible, but address changes cannot be guaranteed after processing or shipment has begun.

7. Tracking

Where tracking is available, customers may receive tracking information after their order has been shipped.

Tracking information may take some time to update after a carrier receives a shipment.

8. Delayed Orders

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur because of customs processing, weather, transportation disruptions, carrier congestion, holidays, or other circumstances.

If your order appears significantly delayed, contact us with your order number so our customer support team can assist you.